Serving homeowners statewide

Burst pipe. Flooded basement. Backed-up drain. One call connects you with a local plumber.

When water is pouring out at 2 AM, you need a person on the phone — not a voicemail. Our dispatch line is staffed around the clock and connects you with an independent plumbing pro near you in Philadelphia, Pittsburgh, Allentown, Harrisburg, Erie, Lancaster, Reading, Scranton and beyond.

(857) 214-2711

Dispatcher available now

Nights, weekends & holidays

What happens when you call

From panic to plan in minutes

1

A live dispatcher answers

Tell us what's happening and where. If it can wait until regular hours, we'll say so.
2

Damage control first

Get help finding your main shutoff and steps to limit water damage right away.
3

Connect with a local pro

We connect you with an available independent plumber serving your ZIP code.
4

Quote before work begins

The plumber explains the problem and pricing so you can approve before anything is touched.

Know the signs

Is it a plumbing emergency?

If you're seeing any of these, don't wait for Monday — every hour of running water means more damage to floors, walls and drywall.

Water spraying or pooling

From a pipe, fixture, ceiling or wall

Water in the basement

Failed sump pump, backup or broken line

Sewage coming back up

Through toilets, tubs or floor drains

Frozen or cracked pipes

No flow from a faucet on a freezing night

No water at all

Every faucet dry or pressure suddenly gone

Leaking water heater

Water around the tank or no hot water

Toilet won't stop overflowing

Even after you've tried the plunger

Every drain is slow

Often a sign of a main sewer line blockage

Before the plumber arrives

What to do right now

A few quick steps can save thousands in water damage. Then call and get a pro on the way.

(857) 214-2711

STEP 01

Shut off the main water

Usually near the water meter, in the basement, or where the line enters the house.

STEP 02

Turn off the water heater

If the water supply is off, switch the heater off or to "pilot" to protect it.

STEP 03

Stay clear of electricity

Keep everyone away from standing water near outlets, cords and appliances.

STEP 04

Take photos

Document the leak and any damage — it helps with insurance claims later.

Smell gas? Leave first.

Get everyone outside, don't flip switches or use phones indoors, and call 911 or your gas utility. A plumber can repair gas lines once the area is declared safe.

Repairs, replacement & installation

Built for Pennsylvania homes

Hard winters, older housing and basements in nearly every home mean Pennsylvania sees its own mix of plumbing emergencies.

Frozen & Burst Pipes

Sub-freezing nights put pipes in crawl spaces, garages and outside walls at risk. Thawing, repair and re-piping.

Basement Flooding & Sump Pumps

Snowmelt and spring storms test sump pumps hard. Repair, replacement and backup pump installation.

Sewer Backups & Main Lines

Tree roots and aging lines in older neighborhoods. Camera inspection, hydro jetting and sewer line repair.

Drain Cleaning & Clogs

Kitchen sinks, showers, toilets and floor drains — cleared with professional equipment.

Water Heaters & Boilers

No hot water or a leaking tank? Repair and replacement of tank, tankless and boiler systems.

Leaks, Pipes & Fixtures

Leak detection, old galvanized pipe replacement, faucets, toilets and garbage disposals.

Questions

Emergency plumbing FAQ

What counts as a plumbing emergency?

Anything causing active water damage, sewage backup, total loss of water, or a safety risk. A slow drip can usually wait for regular hours — the dispatcher will help you decide.

How fast can a plumber get to me?

It depends on your location, the time and current demand. When you call, you'll get an honest idea of availability in your area. Same-day service is not guaranteed.

Does emergency service cost more?

Often, yes. Night, weekend and holiday calls may include higher rates, and every job is different. The plumber should explain pricing and get your approval before starting work.

My pipes are frozen — what should I do?

Open the affected faucet, keep the area warm, and never use an open flame to thaw a pipe. If the pipe has cracked or you can't find the frozen section, shut off the main water and call.

Who will actually do the work?

Keystone Emergency Plumbers is a referral service. The work is performed by an independent local plumbing provider. Please verify the provider's license and insurance before work begins.